Accessibility

If you have any access requirements or questions please contact Cambridge Junction prior to your visit so we can make your experience as convenient as possible. Our staff are happy to assist you during your visit and will take necessary actions prior to your arrival to make sure you and your party are catered for.

Companion tickets are available but you must email tickets@junction.co.uk for further information or to book tickets.

You can contact our box office regarding all access requirements by email on tickets@junction.co.uk

To download the information below as a PDF click HERE.

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COVID-19

For the safety of artists, audiences, and staff we are introducing some extra requirements to stop the spread of COVID-19. For details on COVID-19 entry requirements please CLICK HERE

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Parking
Dedicated disabled parking spaces operated by Cambridge Leisure are situated in front of our J2 venue. Additional disabled parking can be found at ground floor level of the multi-storey car park off Clifton Way.

For more information about parking and getting to our venue click HERE
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Access Inside the Venues
All venues have flat floor access.

J1
Most J1 events are standing (unless otherwise stated).
Customers with access requirements or those who have difficulty standing for long periods should inform the box office in advance of the event.

J1: Wheelchair Users
Due to the nature of the venue, we are unable to provide a raised platform for wheelchair users. We do however reserve a space at the front (house left) for wheelchair users and their companions. If you arrive when doors open, you will gain access to the event space early and one of our stewards will escort you to the viewing area.

J1 : Stool Reservations
We regret that, given the nature of the space, we cannot always guarantee a seated position will give a reasonable view of the performance in J1. In the interests of Health and Safety, it is not possible to place free-standing stools or seats at the front of the auditorium in J1 or J2. Please note that we have a limited number of stools available,  so do let us know of any access requirements when you make your booking so we can reserve you seating and accommodate your needs

J1: Seated Events
Seating is unreserved unless you have access requirements. Please let us know in advance if you require wheelchair access/a seat near an exit/a seat near a toilet etc. We are happy to reserve you a space in advance to accommodate you and your companion/s.


J2
Most J2 events are seated (unless otherwise stated).
Seats are unreserved, however, if you have access requirements, please contact the box office ahead of your visit.

J2: Wheelchair Users
We have designated wheelchair spaces at the front of the auditorium and on the balcony (with lift access). Please do let us know in advance if you require space for a wheelchair so we can accommodate you and your companions.

J2: Standing Events
Due to the nature of the venue, we are unable to provide a raised platform for wheelchair users. We do however reserve a space at the front (house left) for wheelchair users and their companions. If you arrive when doors open, you will gain access to the event space early and one of our stewards will escort you to the viewing area. There are also additional wheelchair user spaces available on the upper balcony.Please do let us know your access requirements at the time of booking so we can accommodate your needs.


You can contact our box office regarding all access requirements by email on tickets@junction.co.uk
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Wheelchair Users
Wheelchair users are urged to book in advance as accessible spaces reserved for wheelchairs are released for general sale once all other seats are sold. All venues (J1, J2, & J3) have flat floor access.
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Accessible WC Facilities
Accessible WC facilities can be located in all venues.

J1 – x2 flat floor access toilets (one located near the box office, one near the lift lobby)
J2 – x1 flat floor access (located opposite the box office) & x1 at balcony level (located near lift)
J3 – x1 changing places toilet - flat floor level and fully accessible (located just inside the entrance of J3)
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Gender Neutral Toilets
We offer gender neutral toilet facilities at selected events. Toilets will be clearly marked including information on the number of cubicles/urinals inside. If you require a private area, accessible WC facilities are located in all venues, at all times (see above). If you would like more information regarding toilet facilities prior to your visit, please check individual web listings or contact our box office.

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Hearing Impaired
Cambridge Junction is equipped with an induction loop in foyer areas. Within both main spaces (J1 and J2), infrared hearing assistance systems are in operation. Please switch your hearing aid to ‘T’ for the duration of the performance. If you are having difficulty with the reception, please inform a member of staff and they’ll try to improve the sound.

The fire alarm is equipped with flashing beacons throughout the spaces to aid you should evacuation be necessary.

Some performances may be captioned or signed. Please refer to individual listings for further information.
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Visually Impaired
Large-print publicity material can be provided if required: please contact the box office and they will be happy to help.

If you are visually impaired and require any assistance during your visit, please inform a member of staff.
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Assistance Dogs
For those with registered working dogs, a member of staff can be arranged to dog-sit for you for the duration of the performance.

Please let us know at least 24 hours in advance if this is required.
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Anxiety
If you are feeling anxious or nervous about coming to Cambridge Junction please feel free to speak to staff before or during your visit. We are happy to show you around the venue before the performance/show, reserve a seat at the end of a row, make sure you are located close to an exit, provide a quiet space etc. Our staff are here to make you feel welcome and comfortable during your visit.

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Equality
Cambridge Junction works closely with groups and organisations to provide a safe, welcoming space for everyone. We are a venue that strives to be inclusive and promote equality for all.

If you would like to talk to our staff regarding any issues or concerns you may have, feel free to contact us before, during or after your visit. If you would like to discuss a confidential/private matter please let us know as we are happy to provide a quiet, private space.
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Special Effects
Special effects such as haze and strobe lighting are used during some performances at Cambridge Junction.

Please do contact us if you have any concerns or queries.
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