COVID-19 Safety Measures

COVID Safety Measures 1

Keeping our audiences, artists and staff safe is our priority and we are therefore taking the following measures: 

  • Significantly reduced capacity
  • Socially-distanced seating or marked standing areas
  • One way systems
  • Mandatory face coverings when not eating or drinking (unless exempt)
  • Contactless digital ticketing
  • Staggered arrival times
  • Table service for alcoholic and soft drinks
  • Enhanced cleaning & PPE
  • Hand sanitiser available throughout the building
  • You may only attend events with those in your household or bubble 

We remain fully accessible – you can find all our access information HERE  

If you or any of your household or bubble are showing symptoms of COVID-19 in the run up to an event, we ask that you DO NOT visit Cambridge Junction. Please instead contact us by emailing and we will arrange a refund for the cost of your tickets. 

We will be supporting NHS Test and Trace. Please note that by booking for a socially distanced event, you agree that your contact details may be shared with NHS Test and Trace if requested by NHS England. If you are not happy for us to share your contact details with NHS Test and Trace, please let us know directly. 

Upon arrival and at your table you will have the opportunity to ‘check in’ using the NHS COVID-19 App. For more details about the NHS COVID 19 App click HERE. You are not required to use this service, however it can be used to help you remember where you have been if asked by NHS Test and Trace. 

COVID Safety Measures 2


  • Do I have to book in advance?

We are not able to offer a physical box office service at socially-distanced performances so tickets must be booked in advance.


  • Can I pick my tickets up at Cambridge Junction?

We are not able to offer a ticket collection service at the moment. Instead, we will send your tickets to you as a PDF attached to an email. 


  • Will I get a refund if I am not able to attend the performance?

Yes, we will continue to offer all bookers the opportunity to request a full refund if the show is substantially changed, postponed or cancelled, or if you are no longer able to attend i.e. you or someone in your household has COVID-19 symptoms.


Before you arrive

  • When should I arrive?

Arrival times are staggered to avoid crowding in the foyer. You will be contacted by the Box Office with your arrival time ahead of the event. 


  • What should I bring with me?

Please bring either a printed or digital copy of your tickets which we will have emailed. Please have these tickets to hand when you arrive. We ask that you also bring a face covering to wear inside the building unless you are eating or drinking in the auditorium. Children under 11 are not required to wear a face mask inside Cambridge Junction. The cloakroom will not be open so please do not bring non-essential items.


At Cambridge Junction 

  • How will socially distanced events work at Cambridge Junction?

Cambridge Junction will be set up differently from usual to allow for socially distanced seating or marked standing areas. Seats will be laid out in accordance with group sizes. There will be a 1m gap between groups. 


  • Which door should I use?

When you arrive head to the main J1 door. You will be met by a steward who will check your tickets, show you to the auditorium and allocated seats/standing area before a short safety briefing.


  • Do I have to wear a mask?

Please wear a face covering inside Cambridge Junction unless you are eating or drinking in the auditorium. Children under 11 are not required to wear a face mask inside Cambridge Junction.


  • Will toilet facilities be available?

Yes, the toilets will be open. A steward will advise you which ones to use when you arrive.


  • Will drinks be available?

Yes, you will be able to order refreshments to you seats/standing area using your mobile phone. A member of the team will take contactless payment and bring them to you. Please do not go to the bar.


If you have any further questions about your visit please email